We want you to be happy with your Blade Barber. If it isn’t right for you, you can return it within 30 days of delivery for a refund. This policy applies only to orders placed directly on bladebarber.ca. If you purchased from a distributor or retailer, please see “Purchased from a distributor or retailer?” below.
Purchased from a distributor or retailer?
We can only accept returns for orders placed on this website. If you bought your Blade Barber from one of our distributors or retailers, it must be returned to that distributor or retailer, according to their return policy. Please contact the place of purchase directly – we are unable to accept, refund or exchange orders that were not purchased through bladebarber.ca. Not sure where you bought yours? Check your receipt or order confirmation, or contact us and we’ll help you figure it out.
Return window
You have 30 days from the date your order is delivered to let us know you’d like to return it. Returns requested after 30 days can’t be accepted, except where covered by law or for a defective product (see below).
Condition of returned items
Because the Blade Barber is a tool that needs a little practice to get the hang of, we accept returns even if the item has been used within the 30-day window. Please send it back with all of the parts and packaging it came with, and let us know why it didn’t work out so we can keep improving it.
How to start a return
- Email us at info@bladebarber.ca within 30 days of delivery.
- Include your order number (or the name and email address used for the order) and the reason for the return.
- We’ll reply with the return address and instructions. Please don’t send items back without contacting us first, as we may not be able to match them to your order.
Return shipping
You are responsible for the cost of shipping your return back to us. We recommend using a tracked shipping method, as we can’t be responsible for returns that are lost or damaged in transit. Original shipping charges are not refundable.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original method of payment, generally within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.
Damaged, defective or incorrect items
If your Blade Barber arrives damaged or defective, or we sent you the wrong model, please contact us at info@bladebarber.ca as soon as possible with your order number and a photo of the problem. We’ll cover the return shipping and send you a replacement or a full refund, whichever you prefer.
Questions?
If you have any questions about returns, email info@bladebarber.ca or visit our Contact page.